Privacy Policy for poppop ai members

The full policy

1. Who we are

   poppop ai operates the website poppop-ai.net and the companion chat available through it. Where this policy says "we", "us" or "poppop ai", it means the operator of that service. Where it says "you", it means the person using it.

2. Scope of this policy

   This policy covers the poppop ai website, the chat interface, billing pages and support correspondence. It does not cover third-party websites you reach through outbound links, which run their own policies.

3. Adults only

   poppop ai is intended for people aged 18 or older. We do not knowingly collect information from minors. If we learn that an account belongs to a minor, we close it and erase the associated records.

4. Account information

   When you register we store an email address, an encrypted password value, an account identifier, the date the account was created and your chosen display name. This is the minimum needed to let you back in.

5. Optional profile details

   You may add a nickname, a date of birth, a language preference, a time zone or interests to make conversations fit better. All of these fields are optional and can be cleared at any time.

6. Conversation content

   Messages you send and receive, plus companion settings, saved memories and generated media, are stored so that a conversation can continue where you left it. They are linked to your account and are not published anywhere.

7. Companion configuration

   Personality choices, voice selections, appearance preferences and custom backstories you write are saved as part of your account so your companion stays consistent between sessions.

8. Payment records

   Card details are entered with our payment providers and are never stored on our own systems. We keep a record of plan, amount, currency, date, country and the last four digits of the card for accounting and refund purposes.

9. Discreet billing

   Charges appear under a neutral descriptor that does not mention companions or adult content. We cannot alter what your bank chooses to display beyond that descriptor.

10. Usage and device data

    We log approximate location derived from IP address, browser and operating system family, screen size class, referring page, pages viewed and timestamps. This supports security, fraud prevention and basic product decisions.

11. Cookies and similar storage

    Necessary cookies keep you logged in and remember consent choices. Analytics and preference cookies are optional and set only after you agree. You can withdraw consent from your browser at any time.

12. Analytics

    We use aggregate measurement to understand which pages are read and where visitors leave. Reports are grouped and contain no conversation content.

13. Why we process your data

    To create and secure your account, to deliver the chat you asked for, to take payment, to answer support requests, to prevent abuse and to meet legal obligations. Nothing is processed for a purpose you were not told about.

14. Legal grounds

    Depending on your country, processing rests on performance of a contract with you, your consent for optional features, our legitimate interest in a safe service, or a legal duty to keep financial records.

15. Automated content generation

    Companion replies, voice notes and images are produced automatically from the settings and prompts you provide. No decision with a legal or financial effect on you is made automatically.

16. Service providers

    We rely on a small number of processors for hosting, content delivery, payment handling, email delivery and error monitoring. Each is bound by contract to process data only on our instructions.

17. No sale of personal data

    We do not sell, rent or trade personal data or conversation content. We do not share your chats with advertisers, data brokers or partners for marketing purposes.

18. International transfers

    Data may be processed in countries other than yours. Where that happens, transfers rely on recognised safeguards such as standard contractual clauses or an adequacy decision.

19. Storage security

    Traffic is encrypted in transit, stored data is encrypted at rest, access is limited to staff who need it, and administrative access is logged. No system is perfect, and we do not claim otherwise.

20. Data breach handling

    If a breach is likely to affect your rights we notify the competent authority within the period required by law and inform affected members directly with a description of what happened and what to do.

21. How long we keep things

    Account and conversation data stay while your account is open. After closure they are deleted or anonymised within 30 days, apart from financial records kept for the period tax law requires.

22. Deleting individual chats

    You can delete a single message, a saved memory or an entire thread from inside the chat. Deletions are removed from active systems immediately and from backups on the normal backup cycle.

23. Closing your account

    Account closure is available from your settings or by email. Closure ends billing at the end of the current period and starts the deletion process described above.

24. Access and portability

    You may ask for a copy of the personal data we hold about you in a common machine-readable format. We answer such requests within one month and may extend once for complex cases.

25. Correction and objection

    You may correct inaccurate details, object to processing based on legitimate interest, ask us to restrict processing while a dispute is examined, or withdraw consent for optional features.

26. Marketing choices

    Product emails are sent only if you opt in. Every message carries an unsubscribe link, and unsubscribing never affects service or billing notices, which are transactional.

27. Regional rights

    Residents of the European Economic Area, the United Kingdom, Switzerland, Brazil, Canada and several United States jurisdictions hold additional statutory rights. We honour all of them regardless of where you live.

28. Complaints

    If you are unhappy with how we handled your data, contact us first so we can fix it. You also have the right to complain to your local data protection authority.

29. Third-party links

    Some pages link to external websites. Once you leave poppop ai, the receiving site's own privacy terms apply and we have no control over what it collects.

30. Do Not Track

    Browsers send this signal inconsistently and there is no agreed standard for honouring it. We limit optional tracking through our consent controls instead.

31. Changes to this policy

    When this policy changes we update the date at the top of the page. Material changes are announced in the product before they take effect so you can review them.

32. Contact

    Privacy questions and rights requests go to privacy@poppop-ai.net. Please write from the email address linked to your account so we can identify you without collecting more data than needed.